Effective as of October 14, 2024

At Propela Financial Services Inc. ("we," "us," or "our"), we are committed to protecting the privacy of visitors to our website, located at www.propela.ca (the "Site"), and the privacy of our clients and prospective clients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable Canadian privacy laws.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree to this policy, please do not use our Site or submit your personal information.

1. Information We Collect

We collect personal information in a variety of ways, including directly from you when you interact with us or through automated means when you use our Site.

Personal Information Provided by You

We may collect the following types of personal information when you voluntarily provide it to us through our Site, email, or other means:

• Contact Information: Name, email address, phone number, and business address.

• Business Information: Information related to your business, such as company name, business structure, and financial details.

• Communication Records: Any messages, inquiries, or feedback you provide when you contact us.

Information Collected Automatically

When you visit our Site, we may collect certain information automatically, including:

• Usage Data: Information about how you use our Site, such as the pages you view, time spent on the Site, and clicks on links.

• Device Information: Information about the device and browser you use to access the Site, including IP address, browser type, operating system, and other technical data.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

• To Provide Services: To respond to inquiries, schedule consultations, and provide our bookkeeping and cash flow management services.

• To Improve Our Services and Site: To analyze usage trends, diagnose technical issues, and improve the functionality and content of our Site.

• To Communicate with You: To send you information about our services, respond to your inquiries, and provide updates on any changes to our services or policies.

• To Comply with Legal Obligations: To comply with applicable laws, regulations, and industry standards, and to protect the rights, safety, and security of our business and clients.

3. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With Service Providers: We may share personal information with third-party service providers who assist us in providing our services (e.g., IT support, website hosting). These providers are bound by contractual obligations to protect your information.

• For Legal Compliance: We may disclose personal information if required by law or in response to valid legal requests, such as court orders or government regulations.

• In Business Transactions: In the event of a business merger, acquisition, or sale, we may transfer your personal information to the new owner as part of the transaction, provided that the recipient agrees to handle your information in accordance with this Privacy Policy.

4. Security of Your Information

We take reasonable steps to protect the personal information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable measures to protect your information, we cannot guarantee its absolute security.

5. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely dispose of it.

6. Your Rights and Choices

Under Canadian privacy laws, you have the following rights concerning your personal information:

• Access and Correction: You have the right to request access to your personal information and to request corrections if it is inaccurate or incomplete.

• Withdrawal of Consent: If you have provided consent for the collection and use of your personal information, you may withdraw your consent at any time by contacting us. This may affect your ability to use certain features of our Site or services.

• Deletion: You may request that we delete your personal information, subject to legal requirements and our legitimate business interests.

7. Cookies and Tracking Technologies

Our Site may use cookies or similar tracking technologies to improve your experience. Cookies are small text files stored on your device that help us analyze how visitors use our Site and improve its functionality. You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of the Site.

8. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page, and the "Effective as of" date at the top will be updated. Your continued use of our Site after any changes constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Propela Financial Services Inc.
support@propela.ca